Symptom:
Post the upgrade to Central Server 3.1 you are unable to connect via your client application
Resolution
Try each of the following steps, in succession.
- Check that you are running a compatible client application https://support.seequent.com/hc/en-us/articles/360001544815-Central-Compatibility-Matrix
- Restart your client application (e.g Leapfrog Works)
- Ensure you can successfully sign in to https://my.seequent.com/ using your Seequent id.
- Attempt to sign in to the Central Server URL (e.g https://nam-demo.central.seequent.com) via a web-browser such as Chrome.
- If signing in via the browser was unsuccessful, try to connect to the same URL via an incognito tab (Ctrl + Shift + N within Chrome) within the web-browser.
- If your attempt to connect via an incognito tab was successful then please ensure you close all other tabs within your web-browser.
- If this is still unsuccessful you may need to clear your internet browser cache. (https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en)
Root Cause:
Unfortunately there are a number of items which could be preventing you from logging in to Central Server 3.1.
Please contact support if the above steps do not result in a successful resolution