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Target for ArcPro menus are greyed out and states I do not have a valid subscription.

Joe McPherson
  • Updated

Symptom:

I have Target for ArcPro installed and have a valid subscription. When attempting to use functions in the application, the menus are greyed out and states that I do not have any valid subscriptions to run the tool. 

Resolution:

  1. Open the 'Edit the system environment variables' by typing 'environment' in your windows search bar.
  2. In the 'Advanced' tab, select 'Environment Variables'
  3. Double click the 'User variable' labelled 'Path'. A window will appear with users mapped environment variables.
  4. If there is a path called 'C:\Program Files\Geosoft\Desktop Applications 9\bin' delete it.
  5. Restart your computer after this and then refresh your subscriptions through Geosoft Connect. 

If this fails to address issue please contact support at support@seequent.com and ask them to reference this article:  Target for ArcPro menus are greyed out INTERNAL. 

Root Cause:

There is a bug in the current release of Geosoft Desktop Applications 9.8-9.8.1, that will cause Target for ArcGIS pro to install but appear as you do not have any valid subscriptions.