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Error Message: "An error occurred while attempting to validate your VOXI job, please try again. If this problem recurs, contact Geosoft Support. Error: Authorization has been denied for this ..."

Joe McPherson
  • Updated

Occurrence:

I am getting the following error when attempting to run a VOXI job:

An error occurred while attempting to validate your VOXI job, please try again. If this problem recurs, contact Geosoft Support. Error: Authorization has been denied for this request. 

 

Resolution:

Sign-in and out of Seequent Connector:​​​​​​

  1. Close your open Geosoft application.
  2. Locate the Seequent Connector in the System Tray and right-click it and select Sign-Out.
  3. Launch your Geosoft application and sign-in using your Seequent ID. 
  4. Try again.

If the error message continues, please attempt the following. 

Close your opened Geosoft application.

  1. Sign out of Seequent Connector by right-clicking the Seequent Connector icon in the System Tray and selecting Sign Out. 
  2. Uninstall Seequent Connector using the Control Panel > Program and Features. 
  3. Launch your Geosoft Application and sign in using your Seequent ID. 

If the problem continues, please contact Seequent Support at: support@seequent.com

Root Cause

This error appears to be related to a connection issue between the application and VOXI server.  It may also occur if the cached credentials are no longer valid.