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Error: "The cached subscription has expired" and "This system not licensed".

Joe McPherson
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Occurrence:

After installing Geosoft Desktop Applications with a silent command, or signing into Seequent Connector using the offline email method, I get the following errors messages:


The cached subscription has expired. And This system not licensed.

 

Resolution:

  1. Open Windows Explorer and navigate to C:\ProgramData\Geosoft\Geosoft Connect Settings
  2. If this folder exist, rename it to C:\ProgramData\Geosoft\Geosoft Connect Settings.OLD
  3. Then launch the application.

This should trigger Seequent Connector, allowing you to sign-in and start the program. 

If this fails to launch the application, try signing using the offline email method.  

Root Cause

When installing using a silent command the C:\ProgramData\Geosoft\Geosoft Connect Settings folder can be improperly created, which may cause conflicts when attempting to validate your subscriptions. Renaming this file causes the application to ignore it on launch.   

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