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I have installed Target for ArcMap but the toolbars are not available for selection in ArcMap.

Permanently deleted user
  • Updated

Symptom:

I have recently installed Target for ArcMap on my machine. The install window says it was successful and that the extension was installed.  However, when I launch ArcMap the Target for ArcGIS toolbars are not available for selection when I go to Customize > Toolbars or right-click to select a Toolbar. 

Resolution:

Ensure you are still licensed to install and run Target for ArcMap by checking your Subscriptions in MySeequent:

  1. Locate the Seequent Connector icon in the system tray.
  2. Right-click Seequent Connector and click Subscriptions. 
  3. In MySeequent, ensure your Seequent ID has a Target for ArcGIS subscription assigned that is still valid.  NOTE: click on the assigned subscription and review the Expiry date in the Details panel. 

If you don't have an assigned subscriptions for Target for ArcMap, or the subscriptions assigned to you has expired, you will need to speak with your MySeequent Administrator to have a maintained subscription assigned to you, or reach out to your Account Manager to discuss options. 

Assuming you have a valid subscription, follow these steps:  

First try to uninstall / reinstall Target for ArcMap:

  1. Uninstall Target for ArcMap from your control panel.
  2. Uninstall Seequent Connector from your control panel.
  3. Delete the following folders:
    C:\Program Files\Geosoft\Desktop Applications 9 
    C:\Program Files (x86)\Geosoft\Desktop Applications 9
    C:\Users\%USER%\AppData\Local\Geosoft\Geosoft Connect Settings
    C:\Users\%USER%\AppData\Local\Geosoft_Inc\Geosoft Connect
  4. Reinstall Target for ArcMap using a download from https://my.seequent.com/products/target

If this fails to address the issue please try the following workflow to set an environment variable path to the Target for ArcMap install:

  1. Close ArcMap
  2. Type 'Environment' into your windows search and then select 'Edit the system environment variables'
  3. Select 'Environment Variables' in the Advanced tab
  4. Select 'Path' from the "Variables" list and click EDIT
  5. Click Browse and select the folder' C: \ Program files (x86) \ Geosoft \ Desktop Applications 9 \ bin' then select 'OK'
  6. Open Command Prompt and run as Administrator
  7. Change directory to 'C:\Program Files (x86)\Geosoft\Desktop Applications 9\bin' and then type in arcgispostbootstrap.exe and hit 'Enter' to run.
  8. A success line should appear after a successful run.
  9. Open ArcMap and ensure the tools are available.