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Error: "401 Client Error Error: Unauthorized for url: ***. Error: You are not authorized to access this resource. Invalid credentials". "

Permanently deleted user
  • Updated

Occurrence:

I am trying to log into the Central Browser or the Central Projects Tab in Leapfrog and receive the following error:

Central Browser:
401 Client Error Error: Unauthorized for URL: https://example.central.seequent.com:443/central/api/v1
Resources:
GET/api/v1
Error:
You are not authorized to access this resource. Invalid credentials. Please contact the Project Owner or Central Administrator. 

Resolution:

  1. Please try to sign out and back in of the application and try again.
  2. If this doesn't work, please test web services as outlined here: Checking Connectivity with Leapfrog Start

If issue persists, please send Central Browser logs to support@seequent.com. 

These can be found at: Main Menu > About > System Info > follow the hyperlink to the logs. That should lead you to a folder path similar to: C:\Users<username>\AppData\Local\Temp\Central Browser logs

Root Cause

This can occur while switching IP addresses while still connected eg. when changing from Wifi to a cabled connection).