Global technical support via telephone or email
Seequent email and telephone support provides expert advice and prompt solutions to your technical problems. The company's global presence, with offices worldwide, enables us to provide 24/7 email support coverage no matter where you are.
Seequent technical support can assist with:
- Identifying and troubleshooting problems
- Addressing workflow and general usage questions
- Explaining what certain parameters can help customers to accomplish
- Resolving issues during installation, upgrades, and license related activities
- Identifying and logging bugs reports and feature requests
Software releases and updates
All software updates are provided at no extra cost for customer with maintained subscriptions. Customers receive continual product upgrades and enhancements, and are assured that all Seequent products are thoroughly tested to work together within the same version.
Seequent's development program includes 2 releases of our core system per year. Interim upgrades are available online. These upgrades keep you up-to-date with advances in technology and provide continual enhancements. View highlights from the latest release.
Online customer support and learning
The My Seequent website provides customers with secure access to Seequent services and support resources. Customers have access to self-guided software learning paths to master key concepts, tools, and workflows. Learn at your own pace and track your progress all in My Seequent.
Customer input in product development
Seequent has a strong track record of responsiveness to customer needs. Customer input on enhancements and development priorities is collected, tracked and acted upon in the formulation of our future product and service directions. Our research and development program is supported by an in-house team of dedicated developers and geoscientists expert in earth science mapping and exploration software.
Contact us to renew your maintenance.