Symptom:
Start Report shows failed URL's although Leapfrog works on another PC within the same network.
Resolution:
Copy the URL (example: https://id.aranzgeo.com) from the failing Endpoints, then paste this into a web browser, this should update your certificate. (If the endpoint is 'id.seequent.com' login)
{
"Status": "Status.FAILURE",
"Name": "My Leapfrog ID",
"Url": "https://id.aranzgeo.com",
"status_code": 0,
"http_verb": "GET",
"endpoint_type": "reqs",
"Error": "SSL error: (\"bad handshake: Error([('rsa routines', 'INT_RSA_VERIFY', 'bad signature'), ('asn1 encoding routines', 'ASN1_item_verify', 'EVP lib'), ('SSL routines', 'ssl3_get_server_certificate', 'certificate verify failed')],)\",)",
"expected_status_code": 200
},
If this does not resolve the issue then:
- Open the “Start” menu.
- Click on “Settings.”
- In the “Find a Setting” search box, type in “Firewall.”
- Click on “Windows Defender Firewall.”
- On the left, click on “Allow an app or feature through Windows Defender Firewall.”
- Now, the “Allowed App” windows will pop up. Click on the “Change Settings” button.
- Check the boxes next to the apps or programs you want to allow through the Windows Firewall.
- Click "Allow another app" then click "Browse" and navigate to the Seequent Connector location. (C:\Users\Username\AppData\Local\Geosoft_Inc\Geosoft Connect)
- Select "GeosoftConnect.exe" click on "Open" and "Add"
- Don’t forget to also check the boxes under the type of networks that will allow this communication (Private or Public).
- Click on “OK” to save your new settings.
If connection troubles still persist the next steps are:
- Go Control Panel, Network and Internet, Internet Options
- Click the Security tab, in the Internet Security Zone click on Restricted Sites, and then on the button labeled “Sites”.
- Check if the URL of the website (example: https://id.aranzgeo.com) is listed there. If yes, select the URL and click "Remove"
Repeat the process for the other URLs that have failed the Start Report.
Notes:
If you continue to experience issues reach out to Seequent Support
https://www.seequent.com/contact-us/