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I'm unable to add extensions that are included in my subscription. Missing extensions from the Manage Menu.

Joe McPherson

Symptom:

I am licensed to run an extension but I don't see it on my Manage Menu list. 

 

Resolution:

Update your Seequent ID:

  • Locate Seequent Connector in the system tray, right-click it and select Refresh Subscription.
  • If you don't see Seequent Connector in the system tray, launch the Geosoft application and it should open. 

If you still unable to see the extensions when going to Project > Manage Menus, you may need to install extensions from the Control Panel:

  1. Go to your Control Panel and click Programs and Features.
  2. Select Geosoft Desktop Applications and click Change.
  3. From the Change Installation dialog click Install Extensions.

install-extensions.png

Root Cause:

There are a number of reasons this can occur. Two of the more common causes:

  1. The subscription used to install the application didn't have rights to these extension when the application was installed. 
  2.  The subscription was recently updated and needed to be refreshed to register the changes.