Symptom:
When installing Seequent Connector you are confronted with a compatibility error message stating that the 64-bit application cannot be installed on a 32-bit operating system.
Resolution:
Seequent Connector is a 64-bit application that is not compatible with a 32-bit operating system.
- Ideally, you would updated your operating system to Windows 10 64-bit so that the new Seequent Connector will run.
- If updating to a new operating system isn't an option, you can configure the Windows firewall to block communication with xid.geosoft.com. Once blocked, Seequent Connector will default to an email sign-in option allowing you to work around the 64-bit requirement. This isn't recommended, but it works as a short term workaround.
Root Cause:
As noted above, Seequent Connector is a 64-bit application that has been developed and tested to work with 64-bit operating systems.