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I am unable to add Azure Map imagery to my Geosoft map. The added Azure layers are displayed as watermark symbols only.

Joe McPherson

Symptom:

I have attempted to display Azure Maps imagery on my map but all I am able to see are watermark symbols. 

Resolution:

In order to access Azure Maps you must be logged into Seequent Connector with a maintained subscription.  If you have a maintained subscription, try the resolutions below in order.

Refresh your subscription:

  1. Locate the Seequent Connector icon in the system tray.
  2. Right-click it and select Refresh Subscription. 

Uninstall / Reinstall Seequent Connector:

  1. Use the Control Panel to uninstall the current version of Seequent Connector.
  2. Download the current version of Seequent Connector here: https://downloads.seequent.com/Geosoft/SeequentConnector.zip
  3. Install and sign-in.

Have your I.T Team whitelist the Azure Domain:

  1. Reach out to your I.T Team and have them add atlas.microsoft.com to your trusted sites. 

Root Cause:

In most situations this occurs because you are either using an unmaintained subscriptions or a firewall / proxy server is blocking you from communicating with the Azure servers.