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Error: Log in failed. You are not authorised to access this Central Server

Permanently deleted user
  • Updated

Occurrence:

I get the following error message when attempting to log into log into Central Server

"Log in failed. You are not authorised to access this Central Server"loginfail.PNG

 

Resolution:

  1. Close Leapfrog Geo.
  2. Open Windows Explorer and browse to the folder located at `C:\Users\<UserName>\AppData\Local\ARANZ Geo\Geo\`. The client may need enable hidden folders on his machine to see this directory.
  3. In this location, there should be a folder named "cef-*" Where the * will be a selection of numbers and decimal points.
  4. The client will need to right-click and cut this folder, then paste it to their desktop. Essentially removing it, but keeping a backup in case it needed to be moved back.
  5. Start Leapfrog Geo.
  6. Attempt signing in, or if already signed in - sign out and sign back in.


If that doesn't work then try signing out of Leapfrog and Seequent Connector and signing back in.

Root Cause

May be due to a connection to the Seequent Connector